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Shipping & Handling


Updated 27 October 2020 We will continue to update this page with any changes to dispatch and delivery times.

Dispatch times: There are currently no delays to dispatch. Same day dispatch for orders made before 3pm AEST.

CS Response times: Please allow 1-3 business days for email responses. If your inquiry is urgent please use our Live Chat or text us on 0412 894 991.

Delivery times: Australia Post has advised some delays due to high volume. Express post delays could be up to 5 business days or more. You can also keep up-to-date with Australia Post’s alerts here.

Staying safe:

Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority. 

We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:

  • Split shifts, with extended hours

  • Twice-daily deep cleans

  • Social distancing 

  • Barrier screens 

  • Mask-wearing at all times

  • Hand sanitiser at every workstation


    Australia Post Standard Parcel takes 3 to 9 business days* for delivery.

    Australia Post Express Parcel takes 1 to 5 business days* for delivery.

    *Shipping to metro areas normally takes 1 to 6 business day. For orders to Western Australia, please allow 3-5 business days. Please note rural areas may also take up to 5 business days or more. 

    *Delivery times are estimated and not guaranteed.

    Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.

    Changes Request
    If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

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